Terms of Service

Last Updated: June 2026

Welcome to Urja Sutra. By accessing our website, placing an order, or using our services, you agree to be bound by these Terms of Service.

1. General

Urja Sutra provides authentic spiritual products including Rudraksha, crystals, gemstones, malas, and related wellness products. By using our website, you confirm that you are at least 18 years of age or have permission from a parent or legal guardian.

2. Product Information

We strive to ensure all product descriptions, images, and details are accurate. However:

• Natural products may vary in colour, size, shape, and texture.
• Product images are for reference purposes only.
• Natural variations are not considered defects.

We reserve the right to modify or discontinue products at any time without prior notice.

3. Orders & Payments

• All orders are subject to acceptance and availability.
• Full payment must be received before order processing.
• We reserve the right to refuse or cancel any order at our discretion.
• Prices are subject to change without prior notice.

4. Shipping & Delivery

We aim to dispatch orders promptly; however, delivery timelines are estimates only.

Urja Sutra is not responsible for delays caused by:

• Courier partners
• Weather conditions
• Customs procedures
• Events beyond our reasonable control

Risk and ownership of products transfer to the customer upon delivery.

5. Refunds & Replacements

All purchases are subject to our Refund & Return Policy.

We do not offer refunds once an order has been placed or delivered. Replacement requests for damaged products must be reported within 48 hours of delivery with supporting photographs.

6. Intellectual Property

All content on this website, including logos, images, graphics, text, product descriptions, and designs, is the property of Urja Sutra and may not be copied, reproduced, distributed, or used without prior written permission.

7. User Conduct

You agree not to:

• Use the website for unlawful purposes.
• Attempt unauthorized access to our systems.
• Upload malicious software or harmful content.
• Interfere with the operation or security of the website.

We reserve the right to restrict access or terminate accounts that violate these terms.

8. Disclaimer

9. Limitation of Liability

To the maximum extent permitted by law, Urja Sutra shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, services, or products.

10. Privacy

Your use of our website is also governed by our Privacy Policy.

11. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Continued use of the website following any changes constitutes acceptance of the revised terms.

12. Contact Information

By using this website, you acknowledge that you have read, understood, and agreed to these Terms of Service.